Need help? Call us at +65 3159 3042

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How to reach us

+65 3159 3042

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How can we help you today?

Whether you are not sure how to order or need help closing your artwork,
you can read all about it down here.

Why do I need a Login/User Account, and how can I create one?

Your User Account is there to make your life easier. It allows you to easily review and manage the orders that you have submitted in the past, and also makes it faster for you to order new products in the future (by saving your Billing and Shipping information for instance). Your account also allows you to save products you configured to your cart, so you can easily access them in the future.
To create an account, just click Register on the top right of our website, and enter the mandatory information (marked with a red *). Registering will redirect you to your Dashboard, from where you can review and edit your account information, addresses, and future orders.

Already configured your first product without an account, and don’t want to lose it?

Worry not. You can also create an account after configuring a product, by clicking Checkout and then Register from your shopping cart. Here, you will also be asked to fill in your Billing and Shipping address(es), so we know where to send the finished product(s).

Which information is required to create an account? Is this information the same for individuals and businesses?

First, you need an e-mail address. It is important to submit a valid e-mail address, since it is the medium through which we will keep you informed about the progress and status of your orders, as well as of any promotions. You will also need to choose a password to keep your account secure. Make sure your password is one that you can easily remember, and that other people won’t be able to guess. Once you register your account, you can either fill in your Billing and Shipping information through your Dashboard, or through the Checkout process for the first order you submit. If you want to register a corporate account with Gogoprint, you can select “Company” in the Billing and Shipping Information part of the checkout process, and provide your company name and tax ID.

How can I know if my account has been successfully created?

Upon registration our system will send out a confirmation e-mail to the e-mail address that you provided.

How do I log in to Gogoprint?

Once you have set up your user account, you can log into Gogoprint by clicking “Log In” on the top right of our website. Simply fill in your e-mail address and password and click LOGIN. You will be redirected to your Dashboard.

I recently created an account but did not receive a confirmation e-mail. What should I do?

The first step in finding the cause of this is to verify whether the e-mail address you provided is correct. Make sure that you made no spelling mistakes or did not forget any letters. Second, please verify that the confirmation e-mail did not end up in your mailbox’s spam folder. If you actually did not receive anything, please contact our customer care service (by email, chat or phone), and our team will help you solve this problem.

I recently created an account but am experiencing difficulties accessing it, what should I do?

First, make sure you are logging in with the correct e-mail and password. To verify whether you are logged in or not, check if your name appears on the top right of our website. If your name does not appear, try logging into your account with a different browser (Google Chrome, Mozilla Firefox, Opera, Internet Explorer). If the problem persists, please contact our customer care service, and our team will identify the source of this issue.

I can’t remember the password for my account, what should I do?

If you forgot your password, you can click the “Forgot Your Password?” link on the Log In page. Submit your e-mail address and follow the instructions in the e-mail you receive to reset your password.
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or call us at +65 3159 3042