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How can we help you today?

Whether you are not sure how to order or need help closing your artwork,
you can read all about it down here.

I followed the website’s instructions and made my payment. What should I do next?

If you chose to pay by credit card, we will immediately receive your payment and you have nothing to do except uploading your artwork. If you chose to pay by bank transfer, your order is not complete until you make a payment. Upon confirmation of your transfer, you need to e-mail a copy of the transfer slip to: [email protected]. Once this is done you can focus on uploading your artwork.

How do I know if Gogoprint received the order that I just made?

After your order is submitted, our system automatically sends out a confirmation e-mail with the details of your order. If the e-mail does not show up in your inbox, please verify that it did not end up in your spam folder. If not, please make sure that the e-mail address you registered is the right one. If you realize that the address is wrong, please change it to the correct one under Account Information in your Dashboard.

I just placed an order online, how and when should I send in my artwork?

Take note of the date and time mentioned on the checkout success page after paying. It is important that you respect this deadline to allow Gogoprint to respect the estimated production and delivery times it provided you with earlier in the configurator.
To upload your artwork, please click Upload Artwork on the checkout success page, or do so under My Orders in your Dashboard (accessible by clicking Welcome… on the top right).

I have sent in my artwork but have realized there was a mistake. How can I upload a new file?

To make sure that you can still correct your mistake, make sure you upload the new and correct artwork before the time limit shown to you on the checkout success page, at the end of the configuration process. You can upload a new file under the My Orders section of the website in your Dashboard. If you are not sure whether or not it is too late to change the file you uploaded, give us a call on +65 3159 0484 with your order number ready, and our team will help you with your request.

Can I track the delivery status of my order?

The shipping confirmation e-mail that our system sends out when we shipped your products contains the tracking code of your order as well as a link to track your order.

Can I track the overall progress of my order?

Our system automatically sends out an e-mail to you when we receive your order, and when we ship it. That way, you are kept up-to-date on the progress of your order.

What is my Order Number, and where can I find it?

Your order ID is a unique identifier associated with your order. We use it internally to manage and keep track of your order.
You can find your order number in the confirmation e-mail that we send out to you after reception of your order, as well as under the My Orders section of your dashboard. The order number always starts with “OR-”.

I have ordered a product but changed my mind and don’t want it anymore. Can I cancel the order?

the order? Please check with our team (by phone) whether your order has already been sent into production or not. Order cancellations will be accepted only for orders that have not been sent into production yet.

There seems to be a problem with my order. Who should I contact, and how?

Our customer care service is there to take care of you and answer all your questions ranging from the operation of our website to the technical aspects of your order. Feel free to call us, or chat with us about any of your questions.

I have received my order but am not satisfied with the quality. Can I get a reprint or my money back? What is the best thing to do?

If you received your products and are not satisfied with the print or overall quality, please give us a call or send us an email containing your order number and the reason why you are not satisfied. Gogoprint is highly committed to its “Satisfaction guaranteed or free re-print” policy to ensure the highest level of customer satisfaction.
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